Knowledge Base

Account Access

• How Do I Log in to My Zegal Account?
• How Do I Reset/ Change My Password?
• How do I set my account when someone adds me in their organization?
• How Do I Change My Email Address?

Settings

• How do I Update Organisation details?
• How Do I Update My Personal Information?
• How Do I Change My Organisation Name?

Document Builder

• How Do I Download a Zegal Document?
• How do I Edit My Document within the app?
• How do I add header and footer and footer in a document?
• Where Do I Select The Jurisdiction For My Documents?
• How do I add the date to the document?

E-signatures

• Is E-Signing Legally Binding?
• How is the e-signing process for the counterparty?
• How Do I E-sign My Document?
• How do I store and replace my signature?

Collaboration

• How Do I Add, Promote, or Remove Users in My Organisation?
• How to let our Customer Success Team gain access to your document?
• Who can see the documents in my account?

Payments and Billing

• How to add billing admin in my organisation?
• How Do I Cancel a Subscription?
• How Do I Update My Credit Card Details?
• Where Can I Find My Invoices and Receipts?
• How Do I Upgrade?

Security

• Does Zegal have access to my documents?
• Is my information encrypted?
• Where are my documents stored?

Add-ons

• How Do I Add Additional Seats in My Account?
• How Do I Set up New Additional Organization?
• How Do I Add Organisations to My Account?
• How Do I Add Jurisdictions to My Account?
• How Do I Add the HR Bundle to My Account?
• How Do I Automate My Own Documents?

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Premium

• How does the Lawyer Live Chat work?
• More about working with law firms on the Premium plan
• Can law firms review a contract not drafted in Zegal?
• I’m interested in subscribing. How do I get started?